faq

1. Who makes my clothes? 

Each item is designed and made in-house at our studio in Ibiza. Once a lace fabric has been sourced, a bespoke design is created and the pattern is cut. At this point, it is calculated how many items can be produced using the lace. As the lace is not bought in bulk but hand sourced, it means we can only offer a limited number of items in each collection.

2. Why can't I order now? 

We work in a drop system. This means our website will be live on the first Sunday of every month when a limited number of the new collection is 'dropped.' Our aim is to celebrate slow fashion. As each collection is bespoke and created around the amount of lace sourced it means that the number of items in each collection is limited. By launching a drop every month, it provides enough time for us to prepare and produce your order with care. 

Please do follow us on Instagram and sign up for our newsletter to be the first to know when a drop is coming.

3. How do I wash my lace?

Lace is a delicate fabric and we highly recommended washing it by hand. Use a gentle washing liquid, well diluted and leave to dry flat.

4. How long will my order take to be delivered? 

Once your order has been received it will take us up to 4-5 weeks to make and then will be posted. Please allow a further 10-14 days to receive your package. You will be able to track your treasure once it has left Ibiza.

Estimated shipping times are:

Europe 7 -10 days 

UK 10-14 days

International 14+ days

Please note local taxes may apply location dependent and are to be paid by the customer. 

5. Can I collect in person? 

Yes, if you're coming to Ibiza we would love to meet you. You can order and collect from our studio. Please email us with dates and your order number so we can arrange a date + time for collection. 

6. Can I return my item? 

We hope you will love your exclusive lace design from us. We are unable to offer returns. However, your item can be altered if needed at a cost. It would need to be returned with a tracked service covered at your cost and returned back to you with the same service at your expense.

Please email us within 5 working days of receiving your item for any alterations needed info@bohemianbond.com